This policy sets out how members and prospective members can reach us, how quickly we respond, and the standards we expect in return.
Last updated: 19 July 2026
The official channels for contacting Carlisle Trading are our contact form, hello@carlisletrading.co.uk, and the WhatsApp/Telegram numbers listed on the Contact page. We do not conduct business via private direct messages on social media.
General enquiries: within one business day. Member support: within one business day. Onboarding requests: same day where received before 16:00 UK time on a business day.
Monday–Friday 09:00–18:00, Saturday 10:00–16:00, Sunday by appointment (UK time). Response times outside business hours are best-effort.
Carlisle Trading will never ask you to send funds to personal accounts, gift-card codes or unverified crypto wallets. If you receive such a request, it is fraudulent — please report it to hello@carlisletrading.co.uk.
We are committed to responding professionally and expect the same in return. Abusive or threatening communication may result in suspension of membership without refund.
Formal complaints can be submitted to hello@carlisletrading.co.uk with the subject line "Complaint". We will acknowledge receipt within two business days and aim to provide a substantive response within ten business days.
